Refund & Cancellation Policy

Every new Bee Foundry account starts with a 7-day free trial — full product access, no card required. You will never be charged unless you actively choose a plan and complete checkout.

You can cancel at any time from Settings → Billing → “Manage payment method or cancellation”, which opens the secure Stripe billing portal. Cancellation takes effect at the end of your current paid billing period — you keep full access and can spend your remaining Honey until that date. We do not charge a cancellation fee, and we do not delete your businesses, content or Brand Brain when a subscription ends.

Cancelling is self-serve and available 24/7 — you never need to contact us or give notice. If you change your mind before the period ends you can stop the cancellation from the same portal. You can resubscribe at any time afterwards at the pricing then current.

Plan changes and Active Hive pack changes are made in Settings → Billing and apply to your existing subscription immediately. Stripe prorates the difference: upgrades are charged for the remainder of the period, and downgrades credit against your next invoice.

If a renewal payment fails your subscription enters a grace period while Stripe automatically retries the charge — your access and Honey continue in the meantime. Update your card from Settings → Billing → “Manage payment method or cancellation” to resolve it. No new monthly Honey is granted until a payment succeeds.

If you are a consumer, you may have a statutory right to cancel within 14 days of your purchase. Where that right applies, email support@getbeefoundry.com within the period and we will refund in line with the law — which, for a service that has already been provided, may include a deduction reflecting the portion you have used.

Beyond statutory rights, we handle refund requests case-by-case — email support@getbeefoundry.com from your account email with your invoice reference and we will review it promptly. We will always consider a refund where a charge was made in error, a payment failed to deliver the service paid for, or something went wrong on our side.

Approved refunds are returned to the original payment method via Stripe and typically appear within 5–10 working days depending on your bank.

Honey top-up packs are one-time purchases. Purchased Honey never expires while your account is open. Top-up purchases may be refunded at our discretion on request where the purchased Honey is unused; once Honey has been spent on generation or publishing work it cannot be returned.

If something looks wrong on a charge, please contact us first at support@getbeefoundry.com — most issues are resolved fastest that way. Your right to raise a dispute with your card provider is unaffected.

This policy sits alongside our Terms of Service and Privacy Policy. Nothing in this policy limits your statutory consumer rights.