Support

Email support@getbeefoundry.com — that inbox reaches the team that builds and runs the product. Please write from the email address on your account and include your business (Hive) name so we can find you quickly.

We usually respond within two working days, and faster for anything affecting live publishing or billing.

Manage your plan, payment method, invoices and cancellation yourself at any time from Settings → Billing → “Manage payment method or cancellation” — it opens the secure Stripe billing portal. Our Refund & Cancellation Policy explains how cancellation, failed payments and refunds work.

For anything you can’t resolve there — a charge you don’t recognise, a refund request, a plan question — email support@getbeefoundry.com with your invoice or payment reference.

For help with your Brand Brain, content generation, publishing, connected channels or Honey balances, email hello@getbeefoundry.com and describe what you were trying to do — screenshots help. Found something broken? Tell us what happened and we’ll dig in.

To access, export, correct or delete your personal data — including closing your account — email privacy@getbeefoundry.com. See our Privacy Policy for your full rights.

If you believe you’ve found a security problem, please email hello@getbeefoundry.com with details. Please don’t share the issue publicly until we’ve had a chance to fix it.